Terms and Conditions

These terms govern your access to and use of the Scratchee Casino website, your player account, available games, promotions, and related services (together, the service). By visiting the site, registering an account, making a purchase, or playing, you agree to follow these service terms.

The goal of this page is simple - to set clear expectations and explain the main rules, rights, and responsibilities that apply when you use Scratchee Casino. If anything here is unclear, please reach out to support before you register or participate in an offer.

Who can use Scratchee Casino

Scratchee Casino is intended for adults only.

To use the platform, you must:

• Be at least the legal gambling age in the place where you are located.
• Make sure that accessing and using online casino-style gaming is lawful in your jurisdiction. This is your responsibility.
• Understand that Scratchee Casino may restrict or block access in certain countries, regions, or states, and may change those restrictions over time.

If we reasonably believe you do not meet eligibility requirements, we may restrict access to the service and request verification.

Creating an account - the basics

To use most features, you’ll need a player account. When registering, you agree that:

• The information you provide is accurate, complete, and kept up to date (including your name, address, and contact details).
• Your account is registered in your own name.
• You will not create more accounts than permitted by the operator. Where limits apply (for example, one per person), those limits also extend to household, device, and network indicators where appropriate.
• You will not use someone else’s identity, payment method, or personal details.

We may decline an application, or limit account functionality, when it’s reasonably necessary for security, compliance, or risk management.

Identity checks - verification that may be required

To protect players and meet compliance obligations, Scratchee Casino may request documents or information to confirm details such as:

• Identity and age
• Address or residency
• Ownership of a payment method used on the account
• Source of funds or other account-related information when needed

Verification may be requested at registration, before certain promotions are credited, during routine reviews, or before approving a withdrawal. If verification is not completed within a reasonable time, we may limit deposits, gameplay, bonus access, or withdrawals until the check is finished.

Your account - keeping it secure and personal

You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe your account has been accessed without permission, contact us as soon as possible.

Your account is personal. You may not:

• Share your account with another person
• Transfer, sell, or gift your account
• Play on behalf of someone else or allow someone else to play on your behalf

Payments, withdrawals, and your balance

Scratchee Casino supports payments in USD. Available payment methods may include Bank Wire Transfer, MasterCard, and Visa, though availability can change by location, banking partner, or operational constraints.

Important points to know:

• Processing times, fees (if any), minimums, maximums, and verification requirements can vary by method and may change.
• Withdrawal requests may be reviewed before approval, including checks related to account security, bonus conditions, payment method ownership, and responsible gaming safeguards.
• We may apply reasonable checks to help prevent fraud, chargeback abuse, and unauthorized transactions.
• You are responsible for ensuring your banking and payment details are correct. If you request a withdrawal to an unsupported method or provide incorrect details, delays may occur.

Where redemption options are offered, minimum redemption amounts may apply. For example, minimum redemption may be 20 USD via gift card or 100 USD via bank transfer, depending on the method available to you at the time of request.

Bonuses and promos - key rules to understand before you opt in

From time to time, Scratchee Casino may offer promotions such as deposit matches, risk-free credits, referrals, and daily offers. Each promotion can have its own bonus terms (including eligibility, time limits, and game limits). Always review the specific promotion rules shown in the offer before participating.

Common conditions may include:

• Eligibility checks, including location-based exclusions (for example, certain promotions may not be available in Florida, Georgia, Maine, Michigan, or New York)
• Minimum purchase or deposit requirements
• Playthrough requirements (where applicable)
• Time limits to use promotional credits or to complete required play (for example, certain play windows may be limited)
• Limits intended to keep promotions fair (such as one redemption per user, household, IP address, or device)

General bonus policy reminders:

• Promotional credits are not withdrawable as-is. Where winnings are withdrawable, this happens only after any stated playthrough is completed.
• For Scratchee Casino’s scratch card games, playthrough contribution may be 100% where playthrough applies.
• Scratchee Casino monitors for bonus misuse. If we reasonably believe a promotion has been abused (including through fraud patterns, collusion, chargeback manipulation, multiple-account activity, or automated play), we may remove promotional value and related winnings tied to the promotion and take further action under the platform rules.

Game access and availability - what to expect

We aim to provide a reliable experience, but access to games and services can vary. Game availability may depend on:

• Your location and eligibility status
• Device compatibility and browser settings
• Scheduled maintenance, updates, or security changes
• Technical interruptions, third-party outages, or software provider updates

Games, features, and promotions may be added, adjusted, suspended, or removed at any time. We do not guarantee that any specific game, feature, or offer will always be available.

Fair play standards - what’s not allowed

Using the platform means playing fairly and respecting the service and other users. Prohibited behavior includes:

• Using the site for unlawful purposes
• Providing false or misleading account information
• Fraud, collusion, or attempts to bypass location or eligibility restrictions
• Chargeback abuse or intentional payment disputes to avoid legitimate charges
• Manipulating promotions or exploiting offer mechanics in a way that defeats the intent of the promotion
• Attempting to interfere with games, systems, or security features
• Using unauthorized software, scripts, bots, automated play, or tools that provide an unfair advantage
• Allowing another person to access or use your account

When Scratchee Casino may restrict service or close an account

To keep the platform safe and fair, Scratchee Casino may take reasonable action when we believe these conditions of use have been broken, or when risk controls require it. Depending on the situation, this may include:

• Limiting access to certain features (such as deposits, promotions, or withdrawals)
• Pausing transactions for review
• Removing bonus value or promotional eligibility
• Suspending or closing an account

These actions may be taken, for example, when verification is incomplete, when we detect potential fraud or misuse, or when activity appears inconsistent with fair play rules. Where appropriate, we will work with you to resolve issues by requesting additional information.

Errors and technical issues - how they’re handled

From time to time, mistakes or malfunctions can happen, including:

• Display or pricing errors
• Incorrect balances or bonus crediting
• Game interruptions, failed rounds, or software glitches
• Communication or payment processing errors

If an obvious error occurs, Scratchee Casino may correct it and address the outcome in a fair and reasonable way. This can include reversing incorrect credits, correcting account balances, or voiding gameplay outcomes that were clearly affected by a malfunction.

Responsible gaming and player protection

Gambling should be treated as entertainment, not as a way to make money. If playing stops being enjoyable, we encourage you to take a break and use any available player protection tools.

For guidance and safer play options, please review our internal page: Responsible Gaming.

Ownership of site content and software

The website design, branding, logos, text, and software elements are owned by Scratchee Casino or used under license. You may use the site for personal, non-commercial purposes only.

You may not copy, reproduce, republish, distribute, or commercially exploit site content without written permission, except where allowed by applicable law.

Third-party providers and external services

Some parts of the service may be delivered by third parties, such as game studios, payment processors, identity verification providers, and hosting or security partners. For example, games may be supplied by providers such as Pragmatic Play.

Because parts of the platform rely on external services, availability and performance can be affected by third-party operational limits. Where third-party terms apply (such as payment networks or verification tools), you agree to follow them when using those services through our platform.

Liability limits - a fair, practical explanation

Scratchee Casino works to provide a secure and functional service, but we are not responsible for losses or damages caused by factors outside our reasonable control, including:

• Internet or device issues on your side
• Unsupported browsers or device configurations
• Service interruptions, system maintenance, or security-related downtime
• Third-party failures (including payment networks and service providers)
• Your failure to protect account credentials or follow these account rules
• Events that cannot reasonably be anticipated or prevented (force majeure)

Nothing in these rules is meant to limit rights you may have under applicable law that cannot be excluded.

Service provided “as available” - no guarantees of uninterrupted access

The website, games, and services are provided on an “as is” and “as available” basis. While we aim for a smooth experience, we cannot guarantee uninterrupted access, continuous availability in every location, or error-free operation at all times.

Updates to these platform rules

Scratchee Casino may update these terms from time to time to reflect changes in the service, security practices, legal requirements, or operational needs. The latest version posted on the website will apply from the date it is published, unless we state otherwise.

We recommend checking this page periodically so you’re aware of any updates that affect your use of the platform.

Other policies you may need to read

These service terms should be read alongside related policies that apply to your use of Scratchee Casino, including our Privacy Policy and, where applicable, bonus-specific rules, cookie information, and AML/KYC-related notices published on the site.

Need help? Contact Scratchee Casino support

If you have questions about these terms, your account, or how the service works, our support team can help.

Email: support@scratchee.com

By continuing to use Scratchee Casino, you confirm that you understand and accept these conditions of use, and that you’ll follow the platform rules designed to keep gameplay safe, fair, and transparent for everyone.