Responsible Gaming

Scratchee Casino is committed to providing a safe, fair, and supportive environment for adult players. Gaming should feel enjoyable and remain a form of entertainment - not a way to make money or fix financial problems.

This page explains how to keep play healthy and manageable, what warning signs to watch for, which account controls may help you stay on track, and where to find support if gambling stops feeling fun.

What safer play means at Scratchee Casino

Safer play is about balance, awareness, and making informed choices. It means setting boundaries you’re comfortable with - and sticking to them - so gaming fits your budget, your mindset, and your day-to-day life.

Everyone’s limits look different. What matters is that you can stop when you want to, keep spending within a planned amount, and feel in control of your time and decisions.

Our approach to player protection

Scratchee Casino treats player safety as part of the overall experience. We aim to make it easier to play thoughtfully by:

• Supporting informed decision-making with clear information and accessible account details
• Offering limit-setting and break options where available
• Keeping safer play guidance easy to find and simple to use
• Encouraging early action if gaming starts to feel difficult to manage
• Maintaining fair and transparent gameplay through our platform standards and game provider partnerships

If you ever feel unsure about your play habits, it’s okay to pause and reassess. Taking a break is a practical choice, not a failure.

Simple habits that help you stay in control

A few steady routines can make a big difference, especially during busy weeks or emotionally stressful times.

Consider these healthier play habits:

• Decide your spending limit before you start - and treat it like any other entertainment expense
• Set a time boundary, such as “I’ll play for 20 minutes,” then log off when you reach it
• Take breaks regularly to reset your focus
• Avoid playing when you’re upset, stressed, tired, or under the influence of alcohol or other substances
• Never chase losses - a rough session is a sign to stop, not to push harder
• Keep gaming separate from essentials like rent, bills, groceries, or savings goals
• Review your account activity occasionally to stay aware of patterns, not just outcomes
• Treat both wins and losses as part of entertainment, not a financial plan

If you’re using promotions, it can also help to read the terms first and set the same boundaries you would for any other play.

Warning signs worth paying attention to

Sometimes the shift from entertainment to stress happens gradually. Noticing early signals can help you take action sooner.

Common warning signs include:

• Spending more than you planned, or returning to deposit repeatedly in one session
• Playing longer than intended or losing track of time
• Feeling pressure to win back money right away
• Hiding gaming activity from friends or family
• Feeling anxious, guilty, irritated, or restless when thinking about gambling
• Borrowing money, selling items, or using funds meant for essentials to keep playing
• Thinking about gambling constantly or finding it hard to focus on other things
• Letting gambling affect sleep, work, studies, or relationships

If any of these feel familiar, consider taking a break and reaching out for support. You don’t need to wait for a “rock bottom” moment to make a change.

Account tools that can support healthier play

Player protection controls are designed to help you set boundaries that match your comfort level. Depending on availability in your account and region, these may include:

Deposit limits These cap how much you can add to your account over a chosen period (for example, daily, weekly, or monthly).

Loss limits These help limit how much you’re willing to lose within a set timeframe, supporting clearer decision-making when sessions don’t go your way.

Wager limits These place a ceiling on how much you can stake, helping you keep each play within a planned range.

Session limits and time reminders These tools can help you manage time by setting a maximum session length or sending periodic prompts so you can check in with yourself.

Reality checks and activity review Regular reminders and access to your transaction or play history can make it easier to spot patterns and keep your habits intentional.

If you’re not sure what tools are currently available on your profile, contact our support team and ask what limit-setting or break options you can enable for your account.

Time-out vs self-exclusion: choosing the right kind of break

If you need space from gaming, taking a break can be one of the most effective ways to reset.

Time-out (cooling-off) A time-out is a short-term break designed for when you feel you’re playing more than you want to, or you simply need breathing room. It’s often used for days or weeks.

Self-exclusion Self-exclusion is a longer restriction meant for players who feel they need a stronger boundary. It’s intended to prevent access for an extended period.

If you’re unsure which option fits your situation, start with a break and reach out for support. Acting early is usually easier than trying to regain control later.

Adults only: age limits and underage prevention

Scratchee Casino is for adults only. Underage gambling is not allowed.

To support this, we may use age verification and account checks, including requesting identity details when needed. We also encourage parents and guardians to supervise device access and use parental controls where appropriate.

Getting support when gambling stops feeling manageable

If gaming starts to feel stressful, isolating, or hard to control, support is available - and asking for help can be a strong first move.

You can consider:

• Taking a time-out or requesting self-exclusion
• Talking to someone you trust, such as a friend or family member
• Reaching out to a qualified support service in your area
• Contacting Scratchee Casino support to discuss safer play options for your account

For account-specific help, you can contact our team at support@scratchee.com.

Support resources you can turn to

Because services vary by location, the best option is a licensed, reputable organization in your country or state that specializes in gambling-related support. Many regions also offer mental health services that can help with stress, anxiety, or compulsive behaviors linked to gambling.

If you’re not sure where to begin, your local public health authority or a primary care provider can often point you to appropriate services. In urgent situations or if you feel at risk of self-harm, seek immediate local emergency support.

A shared responsibility: what we provide and what you control

We’re here to provide information, practical tools, and support pathways. At the same time, the strongest protection comes from using those tools honestly and checking in with yourself regularly.

If you ever feel your play is shifting from entertainment to something heavier, it’s okay to pause, set firmer limits, or take a longer break. Keeping gaming enjoyable starts with staying aware - and choosing support early when you need it.