FAQ

Getting your Scratchee Casino account ready is a simple and secure process. Just navigate to our homepage and locate the 'Sign Up' button. You will be prompted to provide some basic information, such as your name, email address, and date of birth to confirm you are of legal age to play. It is crucial to use accurate information, as this will be required for account verification when you are ready to redeem prizes. Once you complete the registration form and agree to our terms of service, a confirmation email will be sent to your inbox. Click the verification link inside, and your account will be activated instantly. You’ll immediately receive your welcome bonus, getting you started with a balance of Gold Coins and Sweeps Coins to begin playing our fantastic games right away.

At Scratchee Casino, we reward our players from the very beginning. As a new member, you will receive a generous welcome package, including 10 Free Sweeps Coins with no purchase necessary, giving you a chance to win real prizes from the moment you join. This is often accompanied by a substantial amount of Gold Coins, such as 7,500 GC, for you to enjoy our games in fun-play mode. Beyond the initial sign-up offer, we consistently provide value through daily login rewards, where you can claim additional free GC and SC just for signing into your account each day. Keep an eye on our promotions page and your email for special contests, social media giveaways, and exclusive offers on Gold Coin packages that often come with extra Sweeps Coins as a free bonus.

No bonus code is required to claim your Scratchee Casino welcome package. We believe in making your entry into our world of games as smooth as possible. The bonus, including your 10 Free Sweeps Coins and initial Gold Coin balance, is automatically credited to your account as soon as you successfully complete the registration and verify your email address. This automated system ensures you don't miss out on your initial reward and can begin playing immediately. While most of our standard promotions, like the daily login bonus, are also automatic, we may occasionally run special promotions that require a code. In such cases, the code and instructions will be clearly communicated on our promotions page or through our official email and social media channels. Always check the terms for any specific offer.

Scratchee Casino operates on a sweepstakes model, which means the currency system is unique. You don't make 'deposits' in the traditional sense. Instead, you can purchase packages of Gold Coins (GC), which are used for entertainment-only play and have no monetary value. These purchases can be made using secure methods like Visa, MasterCard, and Bank Wire Transfer. As a bonus, these GC packages often come with free Sweeps Coins (SC). Sweeps Coins are used in our promotional sweepstakes games, and any SC you win can be redeemed for real cash prizes. When you're ready to 'withdraw,' you are actually redeeming your eligible SC balance. To do this, you must have a verified account and meet the minimum redemption threshold, typically 50 SC. Redemptions are processed directly to your bank account, ensuring a secure and reliable transaction.

Wagering requirements, often called playthrough requirements, refer to the number of times you must play through a bonus before it becomes eligible for redemption. At Scratchee Casino, we keep this simple and player-friendly. Any Sweeps Coins (SC) you receive—whether from a welcome bonus, daily login, or as a free bonus with a Gold Coin purchase—must be played through at least once (1x). For example, if you receive 10 SC, you must place wagers totaling 10 SC in our promotional games. Once you have met this 1x playthrough, any SC winnings from that gameplay are fully redeemable for cash prizes, provided you meet the minimum redemption balance. This straightforward requirement ensures fair play and is much lower than the complex, multi-layered requirements found at many other platforms.

Absolutely. Scratchee Casino is fully optimized for a seamless mobile gaming experience. You can access our entire library of games, manage your account, purchase Gold Coins, and redeem prizes directly from your smartphone or tablet's web browser. There is no need to download a separate application, which saves space on your device. Our website uses responsive design technology, meaning it automatically adjusts to fit any screen size, whether you're using an iOS or Android device. This ensures that the graphics remain sharp, gameplay is smooth, and all buttons and menus are easy to navigate. You get the same high-quality performance and access to all features on mobile as you would on a desktop, so you can enjoy your favorite games anytime, anywhere.

Scratchee Casino is proud to partner with industry-leading software providers like Pragmatic Play to bring you a world-class gaming portfolio. Pragmatic Play is renowned for creating some of the most engaging and innovative slot games on the market, known for their stunning visuals, creative themes, and powerful bonus features like Megaways, Hold & Spin, and massive multipliers. Our library is packed with hundreds of titles, ranging from classic fruit-machine-style games to modern video slots with intricate storylines. Beyond slots, you can also find a variety of other casino-style games to enjoy. We are constantly updating our collection with the latest releases, ensuring there is always something new and exciting to play every time you log in.

Scratchee Casino operates as a social casino utilizing a promotional sweepstakes model, which is compliant with federal and state laws in most of the United States. Unlike traditional online casinos, you do not wager real money directly. Instead, you play with two virtual currencies: Gold Coins for fun and Sweeps Coins for a chance to redeem prizes. Because no purchase is necessary to play or win (you can obtain Sweeps Coins for free through various methods), our platform is legal in jurisdictions where traditional online gambling may not be. We are committed to operating transparently and within the legal frameworks of the regions we serve. However, regulations can vary by state, so we strongly advise players to check their local laws to ensure they are eligible to participate.

The Know Your Customer (KYC) process is a crucial security measure required by law to prevent fraud, money laundering, and underage gaming. At Scratchee Casino, we require account verification before you can redeem any Sweeps Coins for cash prizes. This one-time process involves submitting documents to confirm your identity and age, such as a government-issued photo ID (like a driver's license or passport) and proof of address (like a recent utility bill). Completing KYC protects both you and the platform by ensuring that prizes are sent to the correct, legally eligible person. We use advanced encryption to protect your submitted documents, and our dedicated team processes verifications quickly so you can redeem your winnings without unnecessary delays.

While we strive for a flawless gaming experience, technical glitches can occasionally occur. If a game freezes or you encounter an error, the first and most effective solution is often to simply refresh the page. This can resolve most minor connectivity issues. If the problem persists, clearing your browser's cache and cookies is another excellent troubleshooting measure, as it removes old data that may be causing conflicts. Make sure your internet browser is updated to the latest version for optimal performance. If these actions do not solve the issue, our customer support team is ready to assist. Take a screenshot of the error message if possible and contact us via live chat or email at support@scratchee.com with details about the problem, and we will work to resolve it promptly.

We are deeply committed to promoting a safe and responsible gaming environment. Scratchee Casino provides a range of tools to help you manage your play effectively. You have the ability to set your own limits on Gold Coin purchases, helping you stay within your budget. You can also set limits on your playing time or take a temporary 'cool-off' period if you feel you need a break. For those who require a more definitive solution, we offer a self-exclusion option, which will block access to your account for a specified period or permanently. Our responsible gambling section, accessible from anywhere on the site, provides resources and contact information for professional support organizations that can offer confidential advice and assistance. Your well-being is our top priority.

Providing excellent customer support is a cornerstone of the Scratchee Casino experience. We offer multiple channels for you to get the assistance you need quickly and efficiently. For immediate help, our live chat service is the best option. It connects you directly with a knowledgeable support agent in real-time who can answer your questions or resolve issues on the spot. Live chat is typically available during peak playing hours. If your query is less urgent or you prefer to write it out, you can reach our support team via email at support@scratchee.com. We aim to respond to all email inquiries thoroughly and as quickly as possible. Our support team is trained to handle everything from technical problems and bonus questions to verification and redemption inquiries.