Support

At Scratchee Casino, your smooth and uninterrupted gameplay is our core mission. Should you ever have a question or encounter an issue, our dedicated support crew is on standby to get you back to the action. We've built our support system to be swift, straightforward, and always available, ensuring you get the help you need, precisely when you need it.

Connect Instantly with 24/7 Live Chat

For immediate assistance, our Live Chat is your fastest route to a solution. Available around the clock, you can connect with a knowledgeable support specialist in moments. Whether you have a quick question about your account, need clarification on a promotion like the 10 Free SC No Purchase bonus, or are facing a gameplay interruption, our team is ready to provide real-time answers and resolutions.

Get Comprehensive Help Via Email

For more detailed inquiries or issues that require documentation, our email support is the perfect channel. Send your message to support@scratchee.com, and our team will conduct a thorough review. To help us accelerate the process, please include your username and a clear description of your query. We prioritize every email and work diligently to provide a complete response within a few hours. This is an ideal option for complex questions regarding transactions with Visa, MasterCard, or Bank Wire Transfer.

Find Quick Answers in Our Help Center

Looking for a fast answer on your own? Our Help Center is a rich resource packed with information on our most frequently asked questions. It's organized to help you instantly find what you're looking for, covering topics from account management and payment processing to game rules for Pragmatic Play titles and bonus terms. It’s the ultimate self-service tool for immediate information.

Our commitment is to your satisfaction. The Scratchee Casino support team is composed of trained professionals who understand the platform inside and out. Don't hesitate to reach out. We are here to ensure your experience is nothing short of fantastic.